General FAQ

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1.What is Airfares Terms & Condition?

All airfares are subject to change without prior notice and are not guaranteed until payment has been received and tickets have been issued. In the unlikely event of a technical error causing an incorrect fare to be displayed, we reserve the right to advise you of the correct fare within three business days of your booking. You may choose to accept the new fare or cancel your booking. Please read more detailed information in the Terms and Conditions Agreement.

2."Sold Out" fares when the flight shows available on the flight listing page?

Airfares can change minute by minute based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class (fare) may sell out. Airlines then their available inventory at a higher price: "We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.

3.How to book a special meal for my flight?

Most airlines now charge for in-flight meals or no longer offer a meal service. You have an option to place a meal request when you purchase tickets online or you can call the airline directly. Special meal requests must be done at least 24-hours prior to the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.

4- What is "Price Match Promise"?

When booking with ttponline.in, we want you to be confident that you have found a great deal. That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site same day of the booking up to 10 PM, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund. 

That’s our Price Match Promise. Now here’s the fine print: The same itinerary means that each and every element of each offer match; airline(s), flight number(s), itinerary, date(s), number of customers and seat type. “Offered and available for booking” means that the itinerary you found is actually live on a Major OTA Competitor’s site and available to be booked by the general public at the time you contact us, as determined by our customer service representatives. 

5-Mis match of credit info .

Your name, credit card number, address, and zip code must be entered exactly how it appears on your credit card statement. Please contact your credit card company and confirm the information you're entering is exactly the same as they have in their records. Alternatively you may try and book your reservation with another credit card. If you do not have another credit card, please contact our Customer Service team for assistance at +91 11 4579 2525. Please note, we do not accept credit cards issued outside the USA or Canada.

6-In case of Inf bookings?

Infants, under the age of 24 months, traveling within the United States travel at no charge as long as they are seated on an adult's (over 18 years) lap. Only one infant is allowed to travel as a lap child per adult (over 18 years). Infants traveling internationally will be required to pay a percentage of the adult fare (in most circumstances), plus taxes and carry a paper ticket even though they are traveling on the adult's lap. Please contact our Customer Service team at 888-585-4998 to book an infant ticket. Infant tickets cannot be purchased online.

7-Can you email a quote for flights?

As flights fill up throughout the day, the airline's fares change frequently. We are, unable to quote any fares via email. Fares are not guaranteed until ticketed. You may also contact our Customer Service team at +91 11 4579-2525.

8-Why did the fare increase when I tried to book my flight?

Airfares can change minute by minute based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class (fare) may sell out. Airlines then offer their available inventory at a higher price: We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.

9-Can I call ttponline.in directly to make a booking?

Yes. we offers phone assistance 24-hours a day, 7 days a week, 365 days a year to meet your travel needs. Please contact our Customer Service team at +91 4579-2525.

10-Can I make reservations for last minute travel?

Some bookings may require up to three business days to process, therefore you may not be able to book last minute travel online. However, you may contact our Customer Service team at +91 4579-2525 or go to ttponline.in for booking.

11- Can I make a reservation arriving into one city and returning from another?

Yes. This is a multi-city option. Our booking engine allows you to search fares in many different ways such as flying into one city and returning from another. Please click on the "Multiple Cities" tab on the "Flight Search" screen to book your itinerary.

12-Are taxes included in the airfares listed?

All flight fares listed now include all taxes and airline or airport fees associated with the ticket price. The ticket price includes the base airfare and U.S. and applicable taxes.

13-Can I hold a reservation?

Airline regulations prohibit us from holding reservations. Also, to ensure you receive the discounted fare you found on ttponline.in, you need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed.

14-Can I book an itinerary with a stopover?

Yes, you can. Many airfares allow stopover(s). Just click on the "Multiple Cities" tab on the "Flight Search" screen and proceed to book your itinerary.

15-What is the maximum number of travelers that I can book online in one reservation?

You may book up to a total of nine passengers on a single reservation. If you have more than You may also contact our Customer Service team at +91 4579-2525 for assistance.

16-Can I book an unaccompanied minor on your website?

Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel.

General Guidelines:

• Children may travel unaccompanied between the ages of 5-17. Age restrictions may vary per airline.

• Many airlines require unaccompanied minors to travel on direct (makes a stop but does not require a change of planes) or nonstop flights only.

• Unaccompanied minors are not allowed to travel on the last flight of the day. This includes any changing of planes.

• Most airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called "Unaccompanied Minor Service" and there is a charge for this service. You must verify this cost directly with the airline and whether or not it's mandatory. These fees must be paid directly to the airline upon check-in.

• You may need to carry a birth certificate or other valid identification documentation to the airport showing the child's date of birth.

• The airline will require information about who is meeting the minor at the destination. Identification will be required for the adult meeting the minor.

• Have the person who is escorting the unaccompanied minor to the departing flight bring a valid form of identification, so they can get a pass to escort the child through security checkpoints.

• Standby reservations are not allowed for unaccompanied minor travel.

• Again, please call the airline prior to purchasing tickets to inquire about unaccompanied minors rules and costs.

• Traveler's name cannot be changed.

• The same airline must be used.

• Original reservation must be cancelled before the original departure date and time.

• Changes to routing, dates or other details may not be changeable.

• Some airlines may not permit any changes even with a fee.

17-What fee is penalty/service charges for changing my airline ticket?

When changing your ticket, a number of penalties may apply, including:

• Additional penalties imposed by the airline

• Additional charges resulting from the new ticket having a higher fare

• A TTP service fee will be applied for making the changes on your behalf.

Please note some airlines may not allow any changes even with a fee.

18-How can I assign the seats Prior to flight departure?

Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.

19-How to exchange my bookings ?

All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team at +91 11 4579-2525 for assistance.

20- What if Airlines changes the flight Schedule?

TTP makes every attempt to notify you of flight changes via email or phone. However, we are not always made aware of these changes by the airline. It is best if you reconfirm your itinerary directly with the airline at least 72 hours prior to departure. In some cases these changes may require the issuance of a new ticket.
Please note, once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require a payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

21- Can my tickets be refunded?

Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow refunds. These restrictions make it possible for The Travel Professionals to continue to offer special sale fares in addition to our existing deeply discounted airfares. 
Please note, refund restrictions are documented on our website. You must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our "Terms and Conditions".

22-The flight confirmation page shows the wrong date on my itinerary. How can I change it?

If you have discovered that your itinerary has the wrong date, please immediately contact our Customer Service team at +91 11 4579-2525 for assistance.

23- How do I know if this is an e-ticket or a paper ticket?

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify you within 24 hours of your booking. Occasionally when booking multiple airlines that do not have ticketing agreements, we must issue a paper ticket. In this instance, an email will be sent to you, notifying you of the same.

24-When should I confirm my reservation?

Please call the airline at least 72 hours prior to the scheduled departure time of your flight, in order to reconfirm your reservation. It's also important to remember, you must also reconfirm your RETURN flights, within the same time frame.

25-Do my unused or partially used airline tickets have any value?

Partially used tickets usually do not have any value. In some cases, unused tickets may be exchanged for a new ticket providing the airline allows changes. Your unused ticket has no value under the circumstance where the traveler does not show up for the flight. Please contact our Customer Service team at 888-585-4998 for further assistance.

26-How do I add additional passengers to an existing booking?

An additional passenger can only be booked by making a new reservation. Please note, fares may change every moment and we cannot guarantee the availability of the original fare or flight.

27-I have not received my email confirmation. What should I do?

If you do not find any results for your search, please verify the information entered or contact our Customer Service team at 888-585-4998 for assistance. You may also check your "spam" or "junk" folder as your email may have been auto-filtered. Please add support@ttponline.in to your allowed sender list/address book so you can receive our emails.

28-How do I travel with an E-Ticket (Electronic Ticket)?

All airlines now offer electronic tickets and allow you to travel without a paper ticket, which eliminates the worry of loss or theft of your paper tickets. While traveling with e-tickets, please carry government issued photo identification (such as a driver's license or passport) to the airport. With some airlines, you may check-in online and print your boarding pass up to 24 hours in advance. Passengers must have a printed boarding pass in order to proceed through security. Customers with checked-in baggage or E-tickets who do not have a printed boarding pass must go to the ticket counter prior to going through the security checkpoint. It is advisable that you reconfirm your flights at least 72hrs prior to departure directly with the airline.

29-What are the baggage restrictions for the flights I book?

Many carriers have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carryon luggage. Please call the airlines directly for the most update to date policies.

30-What happens to my checked baggage when I change planes?

If you are changing planes and the airlines you are flying have a baggage agreement, your baggage will be checked all the way through to your final destination. 
If the airlines you are flying do not have a baggage agreement, it will be the responsibility of the passenger to go to Baggage Claim at the very first airport, where you are changing planes to claim their baggage there. The passenger must then check their baggage in again for the continuing flight and have their bags checked to their final destination.

31- How do I know if the airlines I'm flying have a baggage agreement?

Please look for baggage alert in your itinerary. If you have one it means the airlines do not have baggage agreement. Please call the airline you are flying and confirm whether your baggage will be checked to your final destination or if you will have to claim your baggage when you change planes.

32-What is No show status?

If you miss your departure flight, the airline reserves the right to mark your ticket as a "No Show" reservation. No show = No Value. This means your ticket cannot be changed or refunded, even with a penalty. If you are en route to the airport and feel you might miss your flight, you MUST call the airline as soon as possible to avoid this "No Show" situation. Once the record has been made a "No Show" reservation, we will no longer have any control in regard to the itinerary or any possible refund.
If you've made your departure flight, but you've missed your subsequent flight, you should immediately go to the nearest ticket counter for the airline where you were changing planes. If you've missed your flight you were supposed to change to due to a problem that is within the airline's control, they should protect you on the very next available flight. If you've missed this flight due to something that is not within the airline's control (weather, air traffic, etc.) or due to your own fault, it will be left entirely up to the airline's discretion to protect you or not. If the airline decides that protection is not warranted, it will be up to the passenger to find their own way to their final destination at the passenger's expense. 
It's also important to note, if you do miss any of your flights ALL CONSEQUENT FLIGHTS ON THE SAME ITINERARY WILL ALSO BE CANCELLED under the "No Show" policy.

33- Ticket Type refundable or changeable?

As stated above, if you cannot travel, you must call us or the airline immediately. If you decide to "just not show up" your itinerary will be marked as a "No Show" and all penalties and restriction mentioned in the previously answered question will apply.

34-What documentation or types of photo identification will I need to travel?

Proper documentation will change based on the city you're departing from, the city you are traveling to, where you are changing planes and what country your passport has been issued under. To answer this question accurately, you must call the airline you are traveling and supply them with the necessary information. They will then tell you whether you need a visa, passport or further documentation. Please note, this information is the sole responsibility of the passenger. Neither The Travel Professionals or the airline will be held accountable if you show up at the airport with insufficient or invalid travel documents or identification. It is also important to note, that if you do not have valid or sufficient documents, the airline can deny you boarding, and you could be left to find new transportation to your destination at your own cost.

35-Are there any additional fees or taxes not included in the price I've paid for the ticket(s)?

Other than baggage fees mentioned in an earlier answered question, there are also Airport Entry and Exit fees. These fees are charged by the individual airports and are not collected by the travel agency or the airline. These fees are usually collected during the immigration and customs process, but again, you should call the airline you are flying to verify this in advance, so you are fully prepared upon your arrival.

36-Can I earn frequent flyer miles on the tickets

Most of our Airfares allow accumulation of frequent flyer miles. However, there are exceptions. Check the specific Airfare rules by clicking on the actual fare amount on the Fare Listing screen or email your Travel Professionals expert consultant. You must enter the frequent flyer number in Traveler Details for it to be transmitted to the Airlines. 

37-Can I use frequent flyer miles to get a further discount or an upgrade?

No, our specially priced contract fares do not allow you to use frequent flyer miles for upgrade or further discount. Additionally, frequent flyer miles must be exchanged directly with the airline you have an account with or with your credit card company. The Travel Professionals / ttponline.in is unable to utilize your miles in any way.

38-I have a voucher or discount coupon from the airlines, Can I apply it toward the purchase of a ticket?

No. Airline vouchers or discount coupons cannot be applied toward airfares through ttponline.in.

39 Restrictions of pet policy?

If you are traveling with your pet, please contact the airline directly for detailed information. Here are some general guidelines:

• Traveling with a pet, other than a guide dog, requires special handling by the airline and there will be an additional fee for this service. Pet handling service fees vary from airline to airline.

• Pets in the cabin are limited by size and the number allowed on each flight.

• Alternatively, your pet may travel in the baggage compartment of your flight. However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.)

• Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling. (Sky kennels furnished by the airlines meet these requirements.)

• Health certificates are required by all shippers of pets. Please check with your Veterinarian for more details.

Many airlines restrict certain breeds, such as pug-nosed dogs (Pugs, Pekingese, Boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes